{"id":5498,"date":"2025-05-20T10:46:48","date_gmt":"2025-05-20T08:46:48","guid":{"rendered":"http:\/\/localhost:10024\/privacy-policy\/"},"modified":"2025-05-20T11:59:00","modified_gmt":"2025-05-20T09:59:00","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/www.ichr-porcelaine.com\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t
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1. OBJET DE LA POLITIQUE<\/strong>
This Policy describes how IMPORT CHR (“we,” “our”) collects, uses, stores, and protects your personal data when you visit the website www.ichr-porcelaine.com<\/a>, place an order, or communicate with us.<\/p>\n

It is written in accordance with:
\u2022 Regulation (EU) 2016\/679, known as the RGPD<\/strong> ;
\u2022 the amended French Data Protection Act No. 78-17;
\u2022 the guidelines of the CNIL<\/strong>.<\/p>\n

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2. RESPONSABLE DE TRAITEMENT & DPO<\/strong>
IMPORT CHR \u2013 SAS au capital de 8 160 \u20ac
Avenue de la Malle \u2013 ZA Les Co\u00efdes
BP 14, 51370 Saint-Brice-Courcelles \u2013 France
SIREN 382 340 123 \u2013 RCS Reims B 382 340 123<\/p>\n

Data Protection Officer (DPO):
dpo@ichr-porcelaine.com<\/a><\/p>\n

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3. DATA COLLECTED<\/strong>
We only collect data that is strictly necessary:<\/p>\n\n\n\n\n\n\n\n\n
Origine<\/th>\nCat\u00e9gories de donn\u00e9es<\/th>\n<\/tr>\n<\/thead>\n
Formulaire de contact<\/td>\nIdentit\u00e9 (nom, pr\u00e9nom), soci\u00e9t\u00e9, e-mail, t\u00e9l\u00e9phone, contenu du message<\/td>\n<\/tr>\n
Commande en ligne (si e-shop)<\/td>\nIdentit\u00e9, adresses, t\u00e9l\u00e9phone, e-mail, d\u00e9tail des commandes, facturation, paiement<\/td>\n<\/tr>\n
Navigation<\/td>\nCookies et traceurs (voir Politique cookies)<\/td>\n<\/tr>\n
Prospection B2B<\/td>\nCoordonn\u00e9es professionnelles publiques ou communiqu\u00e9es lors de salons<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

No processing of so-called “sensitive” data (Art. 9 GDPR) is carried out.<\/p>\n

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4. PURPOSES & LEGAL BASES<\/strong><\/p>\n\n\n\n\n\n\n\n\n\n\n
Finalit\u00e9<\/th>\nBase l\u00e9gale (art. 6 RGPD)<\/th>\n<\/tr>\n<\/thead>\n
Gestion des demandes via le formulaire de contact<\/td>\nInt\u00e9r\u00eat l\u00e9gitime de r\u00e9pondre<\/td>\n<\/tr>\n
Ex\u00e9cution des commandes et service apr\u00e8s-vente<\/td>\nEx\u00e9cution du contrat<\/td>\n<\/tr>\n
Gestion de la comptabilit\u00e9<\/td>\nObligation l\u00e9gale<\/td>\n<\/tr>\n
Prospection commerciale B2B (clients)<\/td>\nInt\u00e9r\u00eat l\u00e9gitime ; droit d\u2019opposition<\/td>\n<\/tr>\n
Mesure d\u2019audience anonyme (Matomo)<\/td>\nConsentement<\/td>\n<\/tr>\n
Gestion des pr\u00e9f\u00e9rences cookies<\/td>\nInt\u00e9r\u00eat l\u00e9gitime<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
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5. DATA RETENTION PERIOD<\/strong><\/p>\n\n\n\n\n\n\n\n\n\n\n
Donn\u00e9es<\/th>\nDur\u00e9e<\/th>\n<\/tr>\n<\/thead>\n
Messages via le formulaire<\/td>\n3 ans apr\u00e8s le dernier contact<\/td>\n<\/tr>\n
Donn\u00e9es de commande<\/td>\n10 ans (obligation comptable)<\/td>\n<\/tr>\n
Compte client inactif<\/td>\nSuppression apr\u00e8s 5 ans d\u2019inactivit\u00e9<\/td>\n<\/tr>\n
Prospection B2B<\/td>\n3 ans apr\u00e8s le dernier \u00e9change<\/td>\n<\/tr>\n
Cookies de mesure d\u2019audience<\/td>\n13 mois<\/td>\n<\/tr>\n
Cookies de consentement<\/td>\n6 mois<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Beyond this period, the data is deleted or anonymized.<\/p>\n

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6. DESTINATAIRES & SOUS-TRAITANTS<\/strong>
Categories of recipients:
* Authorized personnel of IMPORT CHR (sales, logistics, IT support);
* Hosting provider OVH;
* Secure payment service providers;
* Accounting firm;
* Agence42 (website maintenance).<\/p>\n

Each subcontractor acts under the instructions of IMPORT CHR and provides sufficient guarantees of GDPR compliance.<\/p>\n

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7. TRANSFERTS HORS UNION EUROP\u00c9ENNE<\/strong>
In principle, your data is hosted and processed within the EU.
If a transfer outside the EU were to occur, we would apply one of the safeguards provided by the applicable article. Article 46 of the GDPR (standard contractual clauses or adequacy decision) would apply, and you would be informed accordingly.<\/p>\n

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8. MESURES DE S\u00c9CURIT\u00c9<\/strong>
* TLS 1.3 encryption for data exchanges
* Password hashing and salting
* Access control with strong authentication
* Encrypted and monitored backups
* Regular security audits and patches<\/p>\n

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9. VOS DROITS<\/strong>
Vous disposez des droits : acc\u00e8s, rectification, effacement, limitation, opposition, portabilit\u00e9<\/strong>, et directives post-mortem (art. 12-23 RGPD).
Exercice : dpo@ichr-porcelaine.com<\/a> ou courrier \u00e0 l\u2019adresse du si\u00e8ge.
D\u00e9lai de r\u00e9ponse : 1 mois (pouvant \u00eatre prolong\u00e9 de 2 mois selon complexit\u00e9).
En cas de litige, vous pouvez saisir la CNIL<\/strong> (www.cnil.fr<\/a>).<\/p>\n

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10. VIOLATION DE DONN\u00c9ES<\/strong>
Any incident likely to pose a risk to your rights and freedoms:
* Notification to the CNIL within 72 hours;
* Individual or public communication if the risk is high.<\/p>\n

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11. MISE \u00c0 JOUR DE LA POLITIQUE<\/strong>
We may update this Policy to reflect any legislative or technical changes.
The version date is indicated in the header; we will inform you of any substantial modifications.<\/p>\n

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12. CONTACT<\/strong>
For any questions:<\/p>\n

dpo@ichr-porcelaine.com<\/a> ou T\u00e9l. +33 (0)3 26 48 26 05<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

1. OBJET DE LA POLITIQUEThis Policy describes how IMPORT CHR (“we,” “our”) collects, uses, stores, and protects your personal data when you visit the website www.ichr-porcelaine.com, place an order, or communicate with us. It is written in accordance with:\u2022 Regulation (EU) 2016\/679, known as the RGPD ;\u2022 the amended French Data Protection Act No. 78-17;\u2022 […]<\/p>\n","protected":false},"author":8,"featured_media":5495,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"0","_seopress_titles_title":"Privacy Policy - Import CHR","_seopress_titles_desc":"Read Import CHR\u2019s Privacy Policy to learn how we collect, use and protect your personal data. Transparency and confidentiality for all hospitality professionals.","_seopress_robots_index":"","footnotes":""},"class_list":["post-5498","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/www.ichr-porcelaine.com\/en\/wp-json\/wp\/v2\/pages\/5498","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ichr-porcelaine.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ichr-porcelaine.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ichr-porcelaine.com\/en\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ichr-porcelaine.com\/en\/wp-json\/wp\/v2\/comments?post=5498"}],"version-history":[{"count":0,"href":"https:\/\/www.ichr-porcelaine.com\/en\/wp-json\/wp\/v2\/pages\/5498\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ichr-porcelaine.com\/en\/wp-json\/wp\/v2\/media\/5495"}],"wp:attachment":[{"href":"https:\/\/www.ichr-porcelaine.com\/en\/wp-json\/wp\/v2\/media?parent=5498"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}